Privacy policy

Hoyle Plumbing & Heating Services Ltd

Last updated: 11 September 2026

Hoyle Plumbing & Heating Services Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, use our services or visit our website.

1. Who We Are

Hoyle Plumbing & Heating Services Ltd is responsible for the personal information we collect and process.

Hoyle Plumbing & Heating Services Ltd
Company Number: 09715183
Address: Unit 43, Newhaven Enterprise Centre
Newhaven BN9 9BA
Telephone: 01903 892 775
Email: info@hoyleplumbing.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details.
• Your address and the address where work is being carried out.
• Your telephone number and email address.
• Details of enquiries, quotations, bookings and work carried out.
• Information relating to your plumbing, heating, boiler or bathroom requirements.
• Payment and invoicing information.
• Communications between you and our company.
• Website information, such as IP address, browser type and information collected through cookies, where applicable.

We only collect information that is reasonably necessary for providing our services and operating our business.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for quotations.
• Arrange appointments and provide our services.
• Contact you regarding scheduled or ongoing work.
• Prepare quotations, invoices and other business records.
• Process payments.
• Provide aftercare, servicing and warranty-related support.
• Maintain appropriate business and accounting records.
• Improve our services and customer experience.
• Comply with legal and regulatory obligations.
• Protect our business, customers and property from fraud or misuse.

Where we send marketing communications, we will only do so where we have a lawful basis to do so and, where required, your consent.

4. Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a service or fulfil a contract with you.
• We have a legitimate business interest in responding to enquiries and operating our business.
• We have a legal or regulatory obligation to do so.
• You have provided consent where consent is required.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or provide services to you. This may include:

• Suppliers and manufacturers.
• Subcontractors or specialist trades involved in your project.
• Accountants and professional advisers.
• Payment providers.
• IT, website or software service providers.
• Government, regulatory or law-enforcement authorities where legally required.

We only provide information that is reasonably necessary for the relevant purpose.

6. Bathroom & Multi-Trade Projects

Where we manage a complete bathroom installation or other project involving multiple trades, we may need to share relevant customer information, such as your name, address and appointment details, with the tradespeople or contractors involved in carrying out the agreed work.

Information will only be shared where reasonably necessary to coordinate and complete your project.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, dealing with enquiries, resolving disputes and meeting legal, accounting or regulatory requirements.

The length of time information is retained will depend on the type of information and the reason it was collected.

9. Cookies & Website Tracking

Our website may use cookies or similar technologies to ensure the website functions correctly and, where applicable, to understand how visitors use our website.

Where cookies require consent under applicable law, we will request your consent before placing them on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website operates.

10. Your Privacy Rights

Under UK data protection law, you may have rights including:

• The right to request access to the personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to request deletion of your information in certain circumstances.
• The right to restrict certain processing.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to data portability in certain circumstances.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details provided above.

11. Marketing Communications

If we send you marketing communications, you can ask us to stop at any time.

You can contact us directly to opt out of marketing communications. We will respect your request and update our records accordingly.

12. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Children's Privacy

Our services and website are not specifically directed at children. We do not knowingly collect personal information from children unless there is a lawful reason to do so.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

The latest version will be published on our website with the relevant “Last updated” date.

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Hoyle Plumbing & Heating Services Ltd
Company Number: 09715183
Address: Unit 43, Newhaven Enterprise Centre
Newhaven BN9 9BA
Telephone: 01903 892 775
Email: info@hoyleplumbing.co.uk